I’m a student of Diploma of Community Service I need a TEMPLATE of…

Question I’m a student of Diploma of Community Service I need a TEMPLATE of… I’m a student of Diploma of Community Service I need a TEMPLATE of CLIENT SERVICE PROPOSAL of this 3 scenario. Thank you so much in advance. God bless you. Case Scenario 1: BillBill is a 72 year old man who contacts My Aged Care. The Contact Centre asks Bill a few questions (initial screening) which indicate that Bill has an immediate need for some home help and a referral is generated and sent to a local provider. The assessment also indicates that Bill would benefit from a face-to-face assessment and he agrees. The My Aged Care Regional Assessment Service assessor makes contact with Bill and arranges a home visit for the face-to-face assessment. They review Bill’s circumstances and work together to develop a support plan, including actions which support his longer term goals to remain independent and living at home. Bill’s particular goal is to maintain his own personal care. The assessor develops a support plan that includes the home help arising from the initial screening as well as a number of short-term interventions with a restorative care focus. This includes: referral to a physiotherapist to develop and supervise a strength and balance programmed to increase his endurance levels; and referral to an occupational therapist to identify suitable equipment to promote functional independence, such as a shower stool and grab rail in the toilet. When accepting the referral via the Service Provider Portal, the service provider will be able to access Bill’s client record, support plan and service information. This will give the service providers a more holistic view of Bill’s needs and goals, including other services he will be receiving.Case Scenario 2: CharlieCharlie is a retired stockman, living with his daughter and her family in a regional township. He is home by himself during the day, and ‘meals on wheels’ have been all the help he wanted. Recently, his mobility has started to decline and his daughter worries about him falling over when no-one is around to help. Charlie and his daughter talk to the nurse at the town’s health clinic about their concerns and she helps them arrange an assessment of his care needs.Two weeks later Charlie receives a letter from My Aged Care to say he has been approved for a package. He takes this to the local aged care provider, where the coordinator explains he needs to wait for an ‘assignment’ letter. A few weeks later when the letter arrives saying he has been assigned a home care package, he returns and the coordinator helps him ‘activate’ the package and reads him the referral report from My Aged Care.With help from his daughter, who explains the information in language he understands, Charlie learns what a home care package is, what a care plan is, how to work with the service, what his rights and responsibilities are and how to let the service know his needs and preferences. Together they identify what services and supports will help him live the life he chooses, and how much his package will pay for. They then contact a home care provider which helps documents a care plan and a budget, and every month Charlie gets a statement showing what his care has cost.A year later Charlie has a stroke, which reduces his ability to move around independently. While he is in hospital, a new assessment is completed and he is referred for a higher level care package in response to his changing needs. The provider talks to Charlie, his family, the hospital discharge planner and the assessment team to work out a plan of care for his return home.After Charlie goes home from hospital, an aged care support worker sees him every day and records on a client observation form if there are any significant events or changes in his health, well-being, behaviour and environment. The support worker also visits Charlie every fortnight to check how he is going. With his consent, she keeps in touch with the nurse at the health clinic to discuss his care needs and what each service is doing to support him. Everyone is working together to help Charlie maintain a good quality of life and stay in his own home.Case Scenario 3: Aunty FayAuntie Fay is an Indigenous woman in her 70’s with dementia and chronic health conditions (Diabetes Type 2, diabetic retinopathy, asthma) who lives in a remote community. Auntie Fay’s family cares for her at home on other relatives help out on the weekends. Auntie Fay has recently developed some challenging behaviours that can place her and others at risk. For example, she has started to pick up and keep things that do not belong to her. Recently she took a pack of medication and a cigarette lighter from a relative’s house when visiting. After they returned home her daughter realising the medication and cigarette lighter was not hers, immediately phoned the family member whose medication it was to have it returned.Auntie Fay’s daughters arranged a meeting to discuss the incident and the risks with Auntie Fay’s challenging behaviours with other family members who provide care on weekends, and other people she shares living areas with. At the meeting, Auntie Fay’s daughters talked about some of the risky behaviours that can occur as dementia progresses and suggested some practical actions such as keeping medication and valuable possessions in secure places within their homes.One of Aunty Fay’s relative Auntie Sue is an Aboriginal health worker and she suggested to the family members that they access some online training for example ‘toolbox talk’ on dementia so that they could learn more about the condition and their role in supporting Auntie Fay at home, she also took along culturally appropriate information materials to give to the family that explained more about how to support someone with dementiaAuntie Sue also discussed Auntie Fay’s changing needs, to enable her to live as independently and safely as possible and with Aunty Fay’s permission booked a review of her physical, social and emotional wellbeing with the visiting doctor, who referred Auntie Fay to a geriatrician for assessment on their next scheduled visit to the community.Please a TEMPLATE OF CLIENT SERVICE PROPOSAL. Thank you so much. Health Science Science Nursing BSB CHC52015 Share QuestionEmailCopy link Comments (0)