Grow Management Consultants is a leadership consultancy company. It…

Question Grow Management Consultants is a leadership consultancy company. It… Grow Management Consultants is a leadership consultancy company. It specialises in providing leadership training and consultancy, and has numerous clients. As the Customer Service Manager, you are responsible for two customer service officers and the administration officer.The company has grown considerably over the last few years and all staff are very busy. Recent customer feedback has indicated that there is some dissatisfaction with the amount of time spent waiting for the phone to be answered and for quotes and invoices to be sent out.This issue was raised in a recent team meeting. Staff advised that it has been hard to keep up with the workload due to an increase in amount of work they are expected to do. They also advised that they have been finding it difficult to manage a number of customers who have been understandably annoyed by not receiving quotes and invoices.All staff members reported signs of stress such as trouble sleeping, anxiety, and difficulty concentrating. You yourself are also having trouble keeping up with all of your work.Staff are aware that the company has a Health and Safety Policy and Procedures that broadly addresses stress and fatigue in the workplace, but have indicated they are not clear on the information contained within the policy.Based on this, you have decided that you need to:develop strategies to assist the team to achieve work prioritiesdevelop and implement stress management strategies for theTherefore, you have decided to develop a coaching session on achieving work priorities and stress management strategies.Item 1 of 3Develop a PowerPoint presentation.The presentation will accompany a stress management coaching session for your team onachieving work priorities and stress management techniques.Your presentation should contain an interesting short, video (maximum 5 minutes) on stressmanagement at work to add interest.The coaching session will last for 30 minutes.Your assessor will organise at least two other students to roleplay team members.Your coaching session must address, as a minimum:Introduction to stress and fatigue, including signs and sources of stress and fatigue in the  workplaceHealth and safety legislation and requirements regarding stress and fatigue, including anoverview of the company’s health and safety policy and procedure and stress and fatigueprocedures.Techniques that can be used by the team for achieving work priorities (at least four)Stress management strategies (at least four) to be adopted by all team members. Providean evaluation of each strategy and explain why you consider the strategy is suitable for theteam.Stamina management strategies (at least four) to be adopted by all team members. Providean evaluation of each strategy and explain why you consider the strategy is suitable for the team.Outline specific tools and techniques that team members will be required to adopt to reduce stress and increase stamina.Ways that team members can support each other to manage stress, including how tohandle difficult customers.Internal communication mechanisms that should be used by team members to assist with managing stress.Strategies that you would like to introduce to ensure work priorities and key performance indicators are met.Providing coaching to the team on the use of at least one-time management tool to be selected by yourself.Sources of internal and external support that can be accessed to assist with stressmanagement. Internal support is as per the health and safety policy and procedures and you should identify at least two sources of external support.Planned future activities for the team to assist with stress management.Planned communication strategies to provide information about stress QUESTION 2 Item 2 of 3Send an email to your assessor.The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.It should introduce and summarise the contents of the attachment and ask for (should theattached presentation meet the assessor’s expectations) the time and date of the trainingsession. Attach your PowerPoint presentation to the email. Deliver the coaching sessionUsing your PowerPoint presentation as support, deliver your coaching session on achievingwork priorities and stress management techniques to your team. Your coaching session must address all points listed in activity 1. During the session, you are required to demonstrate effective interpersonal and communicationskills including:Speaking clearly and conciselyUsing effective non-verbal communication skills to encourage audience interestResponding to questionsAsking questions to seek feedbackUse of active listening techniques to confirm and clarify Health Science Science Nursing COMMUNITY CHC52015 Share QuestionEmailCopy link Comments (0)